| Course Overview | Selling fundamentals for new and internal salespeople. If you have just started in “sales” you have taken a step which opens up for you a host of opportunities for your future as well as your present career. Whether you deal with customers by telephone or perhaps you have just started in a territory, helping other people solve their problems or grasp opportunities by providing them with products and services is very satisfying.
In the process, you will grow in knowledge and skills and you will form relationships which could remain for years to come. However, to succeed in selling you need the right attitude, knowledge and skills. In this programme, it is our aim to focus on all these areas so that you can achieve success in this role. By building on those factors in the future, your prospects will be bright indeed. |
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| Designed For | People new to selling in internal sales, customer service or telephone sales, plus anyone else desiring an understanding of selling fundamentals. |
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| Key Subject Areas |
- Telephone Call Guides
- What is Selling?
- The Importance of Attitudes
- Buyer Behaviour
- Effective Communication
- The Six Step Selling Process
- Overcoming Objections
- Expanding Selling Opportunities
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| Learning Outcomes | You will develop a sound understanding of basic communication and selling skills to get you started on a successful sales career. |
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