This programme will provide you with ways to improve job satisfaction for team members through more productive handling and management of callers.

The programme focuses you on how to sell in the context of a customer enquiry. 

You workshop the specific attitudes that affect sales performance, look at techniques to enable them to close the sale to arrive at a model for handling enquiries with a sales focus.

• What Professional Sales Is and Is Not
• Importance of goals and attitudes to sales performance
• Logic of a planned and structured approach
• The important steps in the PROACTIVE handling of enquiries and sales opportunities
• The reasons for asking questions and obtaining information
• The importance of covering benefits with customers
• Importance of gaining a commitment to the next step
• Factors of Influence
• The need for practice, monitoring, feedback and ongoing motivation to develop better skills for improved performance

On completion of this programme, you will be able to:

• demonstrate how to build rapport over the telephone
• apply sales techniques to telephone enquiries
• apply an enthusiastic and pro-active service approach to customers calling on the telephone
• handle telephone enquiries with a sales focus.