| Course Overview | This programme equips you with the necessary attitudes and skills to maximise retail sales and maintain good customer relations. This programme also enables you to apply the sales process, including handling objections and why objections were raised.
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| Key Subject Areas |
- Definition of Sales
- Useful Sales Attitudes
- Consultative Sales Model
- Retail Sales Model
- Product and Industry Knowledge
- Reasons Customers Buy
- Greeting
- Establishing Needs
- Presenting/Recommendations
- Closing
- Upselling
- Reasons Customers Don’t Buy
- Handling Objections
- Sales Tips
- Case Studies and Practice
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| Learning Outcomes | On completion of this programme, you will be able to:
- define sales
- developed useful sales attitudes
- understand the retail sales model
- understand the sales process
- identify reasons customers don’t buy
- handle objections
- demonstrate effective retail sales presentations.
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