| Course Overview | Look at how to capture the attention of the customer: This programme starts with a brain storming session to share insight into the customers’ environment and their “typical” attitude to telemarketing. You will look at how to capture the attention of the customer by learning the key steps necessary to ensure the continuity of the conversation and the purpose of the call - whether this is obtaining appointments or actually selling a product. We address the skill sets and words necessary to get past the gatekeeper and influence the person being sold to.
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| Key Subject Areas |
- Prospecting
- Planning for Each Call
- Qualifying of Leads
- Introduction and Establishing Rapport
- Using Sales Aides Over the Phone
- Presenting Prices
- Answering Objections
- Gaining Commitment
- Sales Tips
- Case Studies and Practice
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| Learning Outcomes | On completion of this programme, you will be able to:
- gain attention within the first 30 seconds
- apply useful words and phrases
- cold call effectively
- obtain better qualified leads
- increase sales
- increase appointments made
- improve communications with customers.
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