| Course Overview | A lot of business communication is presented in writing, especially with the dramatic upsurge in the use of email. This module is designed to remove writing apprehension and build effective written communication skills. The first part of the module looks at the communication process and the skills associated with writing. The second part then shows how to apply these principles to letters, emails, and memos. |
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| Designed For | All staff who are required to communicate in writing with internal or external clients and who lack the confidence or skills to present information clearly, logically and effectively. |
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| Learning Outcomes | On completion of this module, you will be able to:
- decide when it is appropriate to put the message in writing
- write in plain English to ensure the information is easy to understand and be acted upon
- write in a friendly style, with appropriate tone and formality
- set out letters, emails and memos in the currently accepted layout
- structure correspondence to effectively achieve its purpose and suit the needs of the reader
- edit and proof-read for quality presentation.
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